ACME Fluid Systems ships all over the world. ACME Fluid Systems will arrange the shipping, unless the order is freight or international, in which case the customer’s shipping account may be used.
For all orders, we require payment prior to shipping the order. Please contact a salesperson for a shipping quote. You will receive an email with tracking information when your order has shipped. Also, ACME Fluid Systems can provide all shipping documents for no additional charge (packing lists, commercial invoice, Certificate of Origin, etc.).
ACME Fluid Systems come with a Lifetime Warranty. If a product is defective, please contact ACME Fluid Systems at +34603159621.
To return a product, an RMA (Returned Materials Authorization) Form will be provided by ACME Fluid Systems. This form must be included in the packaging. ACME Fluid Systems will not accept packages without an RMA.
Once the product has been confirmed to be defective, ACME Fluid Systems will either replace the product or issue a credit, depending on the circumstance.
Incorrect or Incomplete information regarding Customer's address (Street number, Landmark etc.) etc.
In case of wrong product price or specification.
Unavailability of products - in exceptional cases, if a product runs "out of stock" with the vendor, the product will be cancelled.
If area falls under "Non Serviceable zone" or "out of delivery area" by our Logistic Courier Partner even after placing the order in that case order can be cancelled.
Suspected fraudulent information.
In case of returning the product, customer needs to inform us within 7 days of receiving the order. In case, if you received a damaged product, it must be reported to us within 48 hours of delivery.
If the product is delivered defective or damaged, in that case, customer needs to inform us through Register email ID and sent it to (firstname.lastname@example.org) or Call us at +34 603159621 (Helpline Number) within 48 hours from the time of delivery.
Products should be unused.
All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
Invoice should be available.
Products marked as "non-returnable" on the product detail page cannot be returned.
Returning a Product
There are 2 ways to Return the product. One is to return the product from our side where we send the courier partner and get the product picked up from customers. However, in some cases if we cannot provide return service then customer needs to send the product with own carrier.